FAQ

Outlining fonts is very important

What is an outlined font and why is it important? An outlined font means we don't need the font to print the file. How to create these depends on how you create your files. Here are a couple of short tutorials which will help you if this is new to you:

If you use Photoshop, click here.

If you use Illustrator, click here.

If you use CorelDraw, click here.

 

How should I set up my files? CMYK? Bleed?

Please take a look at our File Setup Guidelines page for more information, or for easy file setup, check out Mountaincow Design Software.

Why is there a white border around my image when I upload it?

This border is due to incorrect file dimensions. The file must have the exact width and height noted for each product. You can find these specifications on each product page. We have changed to industry standard bleends, which is 0.125 inches on each side. If you have templates which have our original bleed size of 0.1 inches on each side, you can still use them, however keep in mind that white border within the bleed area will appear in the preview. Be sure that your artwork is centered in the preview and that the artwork extends beyond the guidelines and into the bleed area. For example, the file dimensions for a 5" x 7" card should be 5.25" x 7.25".

Why don't we store credit cards anymore?

On our old website we had an integration with Authorize.net CIM. This allowed us to tokenize your credit cards so you did not have to enter them each time. We think it is perfectly safe, however over the past several years there have been some customers who thought their credit cards were stolen on our site. We do not believe this to be the case, but we cannot prove otherwise. This certainly damages our reputation and we have decided we cannot risk this. We all remember the Target Hack.

How do I go about setting up a foldover card? 

Please make sure that all files are right reading. They should appear on the screen in the same orientation as intended for the viewer. Our software will rotate the files for you to prepare them for our presses. The score will be exactly down the middle of the longest edge. On screen, one edge is indicated as double the width of the folded card. For example, a 3.5" x 2" foldover card has a total width of 4" and a height of 3.5" when the card is not folded.

Do you offer product photos that I can use on my own website?

Absolutely! We always want to make sure that you look good, so we have downloadable templates and product photos for select products on their individual product pages. You can also view and download them here.

What if the size or stock option is not available?

If we do not offer the product size or paper stock that you need, please email info@stationeryhq.com for assistance. We can give you a quote to process your order as an offline job. Minimum charge for offline orders is $150.

What are the specs of the different papers?

Please see our product pages for more information.

What kinds of materials do you use for your products? How are they made?

Please take a look at our product pages for more information about each product.

What are the diameters for the rounded corners on cards?

Rounded corners are 1 inch in diameter (0.5 inch radius).

Can you order envelope liners without envelopes? In printed envelopes?

Yes, you may order your envelope liners without the envelopes or in printed envelopes via an offline order. Please email info@stationeryhq.com for assistance.

When ordering envelope liners, can I choose a different envelope color other than white?

No, unfortunately we currently only offer white baronial envelopes with our envelope liners.

Why are the envelope liners shaped for a triangular flap envelope when all of your other envelopes have a square flap?

A few years ago, we developed the lining for a client, who specified the type of envelope to use in conjunction with the envelope liner. Since then, we have added that liner and envelope combination to our online offering, which is what you see today.

Do you offer any recycled paper stocks?

We offer a 130# recycled paper stock, and our 110# Ecru Felt is composed of 30% FSC certified recycled paper. These stocks may not be available for all products.

What is the turnaround time on orders?

Once orders are placed, they are fulfilled within 48 business hours if less than five line items, five to nine line items ship within 72 business hours, and orders with more than ten line items (different products) may take longer than three business days (but we will try for faster). For foil stamped cards we need to order a die so those can take up to seven business days.

Where do you ship from and how long will shipping take?

We ship from San Jose, California 95133. Please take a look at our Shipping page for more information. Shipping to the East Coast via UPS Ground will be about 5-6 business days.

Do you include pricing information on the packing slips?

No, our packing slips simply contain a list of the items in the order with their descriptions.

Do you ship blind?

Yes, all orders are blind shipped.

Can you include a gift note?

Yes, there is a field for this during the checkout process.

USPS Shipping Guidelines

Even though USPS has really attractive rates, their delivery times are not guaranteed. This means that even though a shipment may ship on a Monday with a Priority Mail service, USPS does not guarantee that the package would be delivered by Wednesday. Often USPS can take much longer than expected and the tracking is not often updated promptly as the shipment travels from our facility to your destination. We cannot replace any packages shipped via USPS that do not arrive on a specific date. However, if the package does not arrive 10 business days after shippedm we will replace the order at no charge.

More information about the USPS claims process can be found here:

Domestic: https://www.usps.com/help/claims.htm

International: https://www.usps.com/help/claims.htm