If you had an account on the old site, you should be able to log in using the same email address and password that you used for that account. If you are having trouble with logging in, please use the "Forgot password?" link to reset your password, or email us at [email protected].
We're so sorry, but since we did a complete site overhaul, which included improving the cart, we were not able to bring over the stored library images.
Please take a look at our File Setup Guidelines page for more information.
Or for easy file set up, check out Mountaincow Design Software
This border is due to incorrect file dimensions. The file must have the exact width and height noted for each product. You can find these specifications on each product page. We have changed to industry standard bleeds, which is 0.125 inches on each side. If you have templates which have our original bleed size of 0.1 inches on each side, you can still use them; however, keep in mind that a white border within the bleed area will appear in the preview. Just be sure that your artwork is centered in the preview and that the artwork extends beyond the guide lines and into the bleed area.
For example, the file dimensions for a 5 inch by 7 inch card should be 5.25 inches by 7.25 inches.
The quantity is a current flaw in our system that we will have solved in the next month. As a work-around, you can place an order for one and then forward the order to [email protected] with instructions of the new quantity. Our accounting department will send you a PayPal link for the difference in cost.
Please make sure that all files are right reading. They should appear on the screen in the same orientation as intended for the viewer. Our software will rotate the files for you to prepare them for our presses.
Score will be exactly down the middle of the longest edge. On screen, one edge is indicated as double the width of the folded card. For example, the 3.5 inch by 2 inch foldover card has a total width of 4 inches and a height of 3.5 inches when the card is not folded.
Absolutely! We always want to make sure that you look good, so we have downloadable templates and product photos for select products on their individual product pages. You can also view and download them here.
If we do not offer the product size or paper stock that you need, please email [email protected] for assistance. We can give you a quote to process your order as an offline job.
Yes, we have a minimum charge of $150 for offline orders.
Please see our product pages for more information.
Please take a look at our product pages for more information about each product.
Rounded corners are 1 inch in diameter (0.5 inch radius).
Yes, you may order your envelope liners without the envelopes or in printed envelopes via an offline order. Please email [email protected] for assistance.
No, unfortunately we currently only offer white Baronial envelopes with our envelope liners.
A few years ago, we developed the lining for a client, who specified the type of envelope to use in conjunction with the envelope liner. Since then, we have added that liner and envelope combination to our online offering, which is what you see today.
Digital letterpress is a neat technology but also limiting. It is very similar to foil stamping. Matte foil is applied to the paper using a pre-made die. The die is pressed into the paper to give the same effect as letterpress. Please look at our Digital Letterpress product pages for more information on the designs and the colors for each design currently available.
You can have your own digital letterpress design by contacting [email protected] to process an offline order. Please send us your files and project specifications, and we will send you a quote. Once we confirm the project, we will have a custom die made just for you. We can keep this die on file to use in your future orders.
We offer a 130# recycled paper stock, and our 110# Ecru Felt is composed of 30% FSC certified recycled paper. These stocks may not be available for all products.
Once orders are placed, they are fulfilled within 3 business days; however, orders with more than 10 line items (different products) may take longer than 3 business days.
We ship from Santa Clara in California. Please take a look at our Shipping page for more information.
Shipping to the East Coast via UPS Ground will be about 5 - 6 business days
No, our packing slips simply contain a list of the items included in the order with their descriptions.
Yes, all orders are blind shipped.
Yes, there is a field for this during the checkout process
USPS has had an unreliable track record for delivering orders on time. In the event that an order is late, lost or damaged by the USPS, claims cannot be filed for your order until at least 15 days after the order has been shipped. Once a claim has been filed, the USPS will initiate a search for your order. If your order is found, it will be shipped back to us and the claim is considered fulfilled; If it is not found then we may receive a claim within 60 days. Due to the lengthiness of this process and the likelihood of orders arriving late, we do not consider the USPS to be a rush service and we will not cover the cost of orders that are late due to shipping issues.
More information about the USPS claims process can be found here: Domestic --